MakeMyTrip India — refund not yet received for a cancelled booking.

I had done a booking through makemytrip for a round trip travel from bangalore to bagdogra. The booking id is nf[protected].

Bangalore to bagdogra 05:45 hrs, 08 mar flight no sg-714
Bagdogra to bangalore 17:15 hrs, 14 mar flight no sg-8196/sg-143
(Via new delhi)

Due to coronavirus pandemic, travel restrictions were imposed by bhutan government and i had cancelled both legs of the journey by directly calling spicejet 7th march 2020.

I havent received the refund amount yet from makemytrip. I have called the customer help line multiple number of times and every time the associate is assuring that refund will be done in 2-3 working days.