[Resolved]  MakeMyTrip India — refund of cancelled trip by jet airways

Address:

600017

For my flight cancelled by the airlines where the booking was done through mmt (Makemytrip), i have been incessantly following up with mmt on the refund status. Every call i make to the customer care only the person is different whereas their updates has no progress to share with customer.
In jun i had requested to escalate and mmt promised my case will be escalated and chased up.
Today when i call again, there is nothing mmt can provide as a promising answer. Where will common person like me go than seeking support of travel agencies like mmt to get such issues sorted out? Where is the customer service in its true sense displayed by mmt here?
I have called them at least 1 time a month since may '19 for the refund and mmt has not been able to do anything about it.