[Resolved] MakeMyTrip India — refund of flight ticket amount

[Resolved] MakeMyTrip India — refund of flight ticket amount

A Arunender Prasad from Nalgonda, Telangana

Booking id:nf[protected]. Spicejet pnr:r6hp4f (Tir to hyd) dated 29 jan 2019.16.40 hrs was cancelled by spicejet as flight was delayed for more than 5 hours. The spicejet customer care informed that refund is forwarded by them to makemytrip. But makemytrip customercare ph numbers are not working. There is no window in the makemytrip app regarding refund. The help window in the app is of no use. I have sent a mail to makemytrip but ithere is no response. This is riduculous. Was this information helpful? No (0) Yes (0)
Apr 1, 2019 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Feb 25, 2019 MakeMyTrip India Customer Care's response Dear Arunender Prasad Greetings from MakeMyTrip, We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response. In reference to your complaint regarding cancellation and full refund, we have validated the case with airline and found that the flight was delayed from airline’s end. Since we did not receive any information regarding flight delay and cancellation of booking directly with airline, the refund was not processed from our end. Please be advised that now, we have processed full refund of Inr 10520/- on 24-Feb-19 with a refund reference number#[protected]. The same should reflect in our account within 5-7 working days depending upon your bank processing cycle. It is unfortunate to note that your recent experience with us has not been up to your satisfaction. We hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans. Regards, Team-MakeMyTrip Care
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