MakeMyTrip India — refund of flight tickets due to coronavirus

We have recently booked a return flight ticket from mumbai to milan via muscat for the date of 1st may to 12th may through oman air. However with recent spread of coronavirus in italy whole of milan, venice and northern italy has been locked down. Moreover it will be unsafe to travel there at this point of time. Considering this as a reason beyond our control and risk involved we requested make mytrip to refund our ticket. But instead they are saying that if oman air gives the refund then only they can give us the refund. While speaking to oman air they conveyed that since we have booked through travel agency only they can process the refund. Its like we are the ping pong for both the parties and have got our money stuck. Kindly consider the matter and help us with this issue.
Pnr no:xwnxzd
Name:nikunj mall

Pnr no:adnfhu
Name:richika agarwala

Looking forward to hearing from you.

Regards,

Nikunj mall
Ph