[Resolved] MakeMyTrip India — refund on cancellation | |
I, ms y. Venkataramana, had booked a round trip from hyderabad to shirdi for 16th of dec via air india flight on makemytrip.com. The flight was originally scheduled to depart at 7.50am and reach in 2 hrs. We were supposed to return to hyderabad by the air india flight at 16.40 on the same day after having darshan of saibaba at shirdi.. Booking id: nf[protected]. A message was sent by air india that the flight will depart at 10.30am instead of the original time of 7.50am. Due to this change, it is not possible to reach shirdi, finish darshan and be back in time for the 16.40 flight. Hence we decided to cancel the booking. We called up air india and they said they will refund the whole amount without any cancellation fees. However, when we spoke with makemytrip executives, they said that the airline air india has refused to refund the whole amount. Makemytrip has generated 2 pnrs (Z6p07 and z4200) for a round trip booked through a single booking id - nf[protected], which is not clear why and how it happenned. The airline air india is now stating that due to 2 pnrs, full refund would be initiated only for one sector and there would be cancellation charges for the other sector. As the fault appears to now lie at mmtrip end and not due to any act on our part, we request you to order full refund. We again request to take up with the agencies concerned if required and order full refund for both sectors. Thanking for your intervention and help And with regards, Y. Venkataramana. Was this information helpful? | |
Feb 6, 2019 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Jan 04, 2019 MakeMyTrip India Customer Care's response Dear suri1811 Greetings from Makemytrip.com! In reference to your concern, as checked the onward flight from Hyderabad to Shirdi was post poned by the airline and same was not convenient for you so, you have opted for the cancellation of complete booking however, airline has denied to provide full refund for the return segment. Please be advised that the tickets are booked and generated from airline’s end only and its under their discretion to approve waiver on cancellation charges. Our team has tried to get waiver from airline but same was denied by them. Accordingly, we have processed refund by charging penalties for return segment. Please accept our sincere apologies for the inconvenience caused. Thank you for writing to us. Regards, Team-MakeMyTrip Care | |
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the submitter is unable to present the exact reservation:-
- date
- passenger name
- exact flight
- report of change of booking
- claim of passenger.
You can contact one of the following service providers:
1. The agent
2. The air carrier
where you had tried to submit the claim on the compensation 1-2 times.
2. If the above is helpless follwiing your 1-2 attempts, not more, or you do not know what you are entitled for, you can hire a professional to request the compensation via the court.
This type of complaints is a very common private case and can cost from rs ~6000 in India.
The duty of the court is to award all losses and the exact expences based on law and documents.
Regards,
Sr manager for ICAO/IATA irregulations matters
Aryan enginners ltd
email for request with documents: aryan{at}vivaldi.net
where {at}=@