MakeMyTrip India — Refund request for bus trip booked from Gurgaon to Bhilwara on 16th September 2022

Website:

Www.makemytrip.com

I had taken Bus trip booked at MakeMyTrip from Gurgaon to Bhilwara on 16th September 2022 via bus no RJ09PA6296. The bus got late by 1.30 hrs at pickup itself.
The bus was seized by GST department at Neemrana at midnight and we all passengers were left stranded on highway. The personals at Ashoka Tours and Travels stopped taking any calls.
After waiting for more than 2 hrs for them to respond some o[censored]s somehow managed to stop another bus and reached our destination by paying ticket price again adjusting ourselves in aisle.
I request you to kindly refund the ticket amount paid by me for the said trip.
Regards,
Neeraj Gupta
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