MakeMyTrip India — Refund requested for misinformation in the package and charged wrongfully

This is in context to a trip scheduled with MMT (booking ID NL[protected] for North East India. I wanted to share that this has been the worst experience I have ever had in terms of hospitality. There have been numerous instances where we felt we have been duped of money. I want to share some of these instances so that it can be brought to immediate notice.

1. Hotel rooms : The hotel room that had been booked as a part of the package in Shillong was not even accommodating for a family of 3. While booking it was clearly mentioned that we were 4 people in number. Somehow we managed to stay in the same room. The Hotel room arrangement in Guwahati was even smaller and even more cramped up. After a long and tiring day, the least we expected was a room that had space for a family of 4. Unfortunately the rooms throughout were a huge disappointment. I am attaching pictures of the accommodation.

2. Jeep Safari : It is clearly mentioned in the package that there is Jeep safari and elephant safari included. Elephant safari was excluded at the last moment before the trip started citing monsoon as the reason. We were looking forward to the Jeep safari but when we got to Kaziranga, we learned, to our shock and utter disappointment, that the Jeep safari too was cancelled due to weather. At the time of booking, it was promised to us that the Jeep safari would be on track. We even called support and asked them why this was not shared at the time of booking but we got 0 response and support from the MMT team. What is the point of visiting Kaziranga without any of the Safari plans included?
I would to initiate a refund of 45000 INR to source for the Kaziranga debacle
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MakeMyTrip India customer support has been notified about the posted complaint.
Jun 05, 2023
Updated by Hellman2486
As discussed, we have shared sufficient evidences over email for taking action. I am not able to reach out to the customer care or any other support services
Jun 08, 2023
Updated by Hellman2486
Hi Team,

We have been waiting for an action to be taken since 2 weeks and we have not received any word on resolution. Would request you to expedite this case and provide a refund at the earliest
Jun 10, 2023
Updated by Hellman2486
Hi Complaint team,

The makemytrip people are not helping at all. Therr is no standard. Is there any way to escalate this case?
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