MakeMyTrip India — Regarding cancellation of hotel booking

Address:

AIIMS Rishikesh

This happened today evening, I was sitting with my young niece and at the same time had opened my make my trip app to manage a booking my neice tried to snatch the phone and somehow a booking done by me on MMT for Purple Palm Resort Coorg for 1 to 3rd Oct got cancelled. I immediately realised this and called the costumer care within a minute. The customer care executive was uncoporative and didnot provide me with any technical advice or support. As we had spent huge amounts of money on our trip and have already booked air tickets, I want to reverse this cancellation. Also the booking was non refundable, we would not receive a single rupee for this mistake. We have been loyal costumers of MMT for long and have always paid before hand to MMT before the trip. This is your chance MMT to prove that you are available for our assistance in case of an error and we didnot make a mistake by paying your company our hard earned money rather than directly paying it to the hotel.