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MakeMyTrip India — Regarding Refund- For Booking Id IN1B[protected] // IN1B[protected].

This is in regards to the booking ID - IN1B[protected] // IN1B[protected].
Abhishek Kukreti
Abhishek.[protected]@makemytrip.com
MakeMyTrip

He booked us the tickets from Bangalore to Manchester
Through Vistara airlines
Bangalore to Delhi to Franfurt to Manchester
So in Frankfurt transit visa was required- But Abhishek said it is not required. He confirmed twice and thrice that Transit Visa is not required. And booked the wrong tickets. So In Delhi we were not allowed to travel from Delhi to Frankfurt and to Manchester.
I spent 271890 for our tickets.
But we were not allowed to travel because of his mistake.
We asked him whether transit visa is required he said not required.
Then on January 1st 2022 we could not travel and therefore we called Make My Trip From Delhi Airport and tried to ask them help us on this issue and tried to ask them to rebook the tickets for us.
But the customer care staff from make my trip said she cannot help me out on that issue and she has to inform that issue to her supervisor and she said she will arrange for a call after 48 hours. But i never received any call.

As i was travelling to the United Kingdom on a student visa i had filled passenger locator form, I took Covid Test and Booked my room which all should be in 48 hours duration if not it will be expired.
So because of Make my trip staff's mistake we were not able to reach on January 1st as per the plan.

I need a complete refund of 271890 rupees .
I spent again 472500 while rebooking the tickets so i need the remaining amount of 186000 as well. Because its make my trip duty to reschedule the tickets for the same price but they didnot pick up my call and they didnt help me in rebooking the tickets for the same prices. So they should pay me 472500 in total as a refund.

I have the audio file for evidence.
File size is 7.99 Mb but not able to upload
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