MakeMyTrip India — Request for Refund of the money which I paid in full for a night's stay in a hotel and was not allowed to check-in

I booked a hotel in Anantapur named OYO 35561 Hotel Amar Inn for a night's stay through makemytrip.com and paid an amount of Rs.1000. I booked a double room stating all the details for[protected]. I had an interview the very next day in Anantapur and since I am a female, my cousin brother was with me to safeguard me and take care of me. Even while booking I have clearly stated the names of the people checking in.

But to my extreme shock, while we reached the hotel, the reception person treated us very harsh saying that a male and a female cannot stay together. I asked for a refund and he asked to contact makemytrip.com since I had paid to them only. I called makemytrip.com and requested the money back which I had paid for the night's stay since the hotel has not allowed me to check-in.

They said they cannot refund the money back. I asked them we were not allowed to check-in and we were treated very rude and we are standing without even knowing where to go to and how can you say that you cannot refund my money for the service you have not rendered to me. The customer care executive said that we will process your request and you will receive a call back from our special team shortly and the call was ended.

I have never received my money till now and my issue was also closed in their website. Please get my money refunded.