[Resolved]  MakeMyTrip India — reservation via mmt at lorent manor nainital front 25may to 27 may

Address:

Nainital, near high court, Nainital, Uttarakhand

What a nightmare. I booked a reservation at lorent manor annex from make my trip.
Below are details
Pnr: [protected] booking id: nh[protected]
Room #105 was not even broomed, it was dirty, water jet in toilet was not working, gyser was not working, tap and shower were broken. Toilet paper was all wet.
On my complaint mmt said it will be resolved but was not, complained again 2nd time they refunded 1249 rs and said room would be changed. Room was not changed and no one bothered to even call.
Mr tarun [protected], who was in charge also assured room change but as usual when we are duped no one comes to the rescue.
One more thing when i ordered food from the lorent manor, the serving spoon still had food on it probably used from before. I complained at reception and the guy said take it to the kitchen, i was pissed but when i went to kitchen and told them, the guy wiped the spoon in front of me and was ready to give it to me, disgusting!!!
And top of the cherry these guys charged me approx 8300 for this.
I banged my foot on axe.😥