MakeMyTrip India — Reuse cancelled flight by due to covid | |||
Hi, Reference: Booking ID NN[protected] I have been trying to get in touch with make my trips customer care for a while but to no avail. We booked flight tickets for my husband, child and me in Feb for April, but the lockdown was imposed. Hence the flights were not operational. Then we had to put more money and make another booking for July which again was not operational due to lockdown. Overall I have spent about1.5 lakhs. Please understand this is not throw away money. I know make my trip didn't call the lockdown, but they did take the bookings, twice. Since April I've been asking for my money. It is a huge loss to me and is hard earned. In August, I surprisingly got in touch with an agent over the phone who guaranteed that my money will be refunded in 20-25 days. In November they sent me an email saying that they will refund after a penalty even though flights did not take off. However I didn’t get the money back. Now I asked to reissue our tickets as we got our visa extension. But again they are not reissuing and saying that the airlines which is Air Canada is working on it. Please help to reissue otherwise our visa’s will expire again. I’m not asking for refund now. Just reissue my tickets, I’m also willing to pay difference if any. I have limited time only before my visa expires again. Please help. Was this information helpful? | |||
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MakeMyTrip India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Not heard from Makemytrip trip yet about options, I’m highly frustrated and stressed. I’m only asking for the service for which they’ve taken the money. Why so much mental torture and harassment to get the service that I paid for. When will they reply?
When will the tickets be reissued. My visa validity is of limited period only. After my visa expires I have no need for the tickets and then if they give me the tickets it will be useless. Please expedite and resolve this. I cannot proceed with any other arrangements since tickets are not issued. Please help.
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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Date: 12th Feb 2021
Flight: Air India(AI 191 | 788), Air Canada (AC 7649 | E75) Via Newark
Flight time: 1:35 AM
Number of Passengers : 3
Passenger 1: male 36 years
Passenger 2: female 32 years
Passenger 3: male 2 years
I have also notified them via the same email that I’m flexible with the dates by 3-4 days as well as flights.
I have been in daily correspondence with the said employee who says that she had notified Air Canada and that Air Canada is flooded with queries and needs more time. However she’s not sharing any turn around time to have this resolved. I am in a rush because our visa’s have a limited validity. Please can you resolve this. I just need this to be reissued.