MakeMyTrip India — ridiculous hotel room booking service from makemytrip

Address:Aurangabad, Maharashtra, 431001

I am saddened and disheartened by the very recent disappointing experience with the make my trip bookings. The way they have provided the service was very much unprofessional and unethical. Their executives taniya, rahul jain, heena, kanchan sharma & sachin have given a very poor response and service. I have been in a belief that mmt provides the best services on hotel bookings but after getting this kind of service i don't feel the same anymore.
I have booked taj exotica resort & spa, salcete, goa from mmt app for 6 nights & 7 days with a breakfast plan & mine booking id was nh[protected]. After checking the plans for 3 to 4 times, i have selected the room with a breakfast plan. But they provided me the room only facility with no meal plan. I have never seen such poor service from a well-known service provider anywhere.

While dealing with all these issues i got mail of a taj gift card of rupees 500 and previously it was mentioned that i will get a taj gift card worth rupees 3000 after the booking is done. Mine every experience was disappointing and absurd with mmt.

Then suddenly i got a cashback message from mmt on 11th november, there was a cashback of rupees 2174 and i don't know what's this cashback is for as it is not mentioned in it.

I urge the higher authorities of mmt to take this complaint of mine very seriously and be answerable for the entire event. Also to bring to your knowledge that i had to pay extra for the breakfast at the taj exotica resort & spa, salcete, goa for 7 days even after booking the room with the breakfast plan.

I would like to bring your attention here on the following issues that i have faced even after paying for the desired services.
Key points & issues:
1. Mine budget was fixed and i have decided that it should not exceed a lakhs rupees with breakfast plan.
2. I have selected a proper plan after checking though i had to face this issue.
3. I had to pay extra for breakfast. The breakfast plan of mmt was 1500+ taxes & i have paid 1900+ taxes for it.
4. Got taj gift card worth rupees 500, which should have been of rupees 3000 as mentioned by mmt while booking.

I have paid for the booking on 8th november through my credit card the bill was generated (You can see the bill in an attachment) and i got it through mail and whatsapp. I have checked the bill then i raised my concern & called up the mmt people after seeing the room only plan mentioned in a bill. They assured me to solve the problem in the next 24 hrs. Then i got a call from mmt on 9th november & they told me that i have selected the room only plan. And after asking that from where this amount of 14, 163 rupees has come, the mmt executive was unable to give the satisfying answer.

This is very ridiculous and when i told them that i have taken the screenshots while booking then they suddenly changed their voice tone and the way they were talking to me and asked me to send the screenshots on mail. I told them on 8th november to solve this issue on an urgent basis & i will be in transit on 9th november as i have to check-in on 10th november. And even shared the screenshot of the booking and selected plan with them.
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