[Resolved] MakeMyTrip India — room provided

Somil Rajdev

from Rohtak, Haryana

Address:

Madhubani, Bihar, 847211

I have booked a hotel in darjeeling and my booking id is NH[protected] and it was the worst room ever I have seen . I have paid for deluxe room but I had get the worst room. I am with my family and there was no service and hotel was giving no response it is very bad that your mmt is giving bad room I had ever seen . I want my refund back otherwise I want to talk to higher authority And I will sue in consumer forum I am with my family and U are such giving these services . My mobile no is [protected] do it as fast as possible and take action.

Was this information helpful?

No (0)

Yes (0)

Jul 31, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

MakeMyTrip India Customer Care's response Dear Somil Rajdev

Greetings from MakeMyTrip!!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern regarding hotel booking and bad room condition, as checked, our concern team has handled your case and processed a refund of Inr 3000/- on 14-Jun-18 and the same should now be reflecting in your account. It is unfortunate to note that your recent experience with us has not been up to your satisfaction.

Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.

I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Assuring you best of our services.
Team-MakeMyTrip Care