MakeMyTrip India — ticket not arranged and not provided refund

Address:

3022,mahavir market,, near landmark market,, surar-395010,gujarat,india, Surat, Gujarat, 395010

Flight of air tanzania was delayed in jnb by about more than 2hr 30 minute which was supposed to reached by 12:45 pm at jnb whereas air tanzania was reached at after 15:15 on date 19/08/2019.

This flight departed from mumbai about 1-1.30 hours or about 7 am instead of 5.50 am. It reached to dar a salem at about 12pm (Local time) which was supposed to reach at 9.40 am (Local time). And then connecting flight lended to johannesburg at about 3.30 pm (Local time) which supposed to reach at 12.45 pm (Local time). And so that we missed our next flight to maseru which was at 3 pm from jnb.

After lot of requests on the help desk, air tanzania responsible person came at international transfer desk and then he has provided us accommodation for the night and when asked for the new ticket for the missed maseru flight of south african airlines, he told that his duty time is over and also next flight is on the next day so they'll give solution on next day morning at the help desk.

On next day morning, no any responsible person came from air tanzania at the airport to give us the solution. We also tried to contact air tanzania but no any response from their side also. Makemytrip executive also tried to contact air tanzania but even after waiting for about an hour no any response from their side also. And there was only 1 flight available for johannesburg to maseru in which seats were available so that we've to book it at any cost which is at zar 8342.86