MakeMyTrip India — Tickets not rescheduled nor refunded for free off charge tickets cancelation policy

Address:India

@makemytrip I booked a 3 flight tickets from guwahati to pasighat for 9th Nov 2021 but after the ticket was booked I saw the date was wrong showing 23rd Sept. I cancel it within a minute as it was shown free cancelation within 0-2hrs but now I'm been charged for that.So I called every possible number but no any response since the booking date on 22nd Sept. Than finally I got call from make mytrip in the afternoon for cancelation fees confirmation. I was shocked it was the same number. Everytime I call there was no response other than ivr that drops after commenting. I asked the makemytrip to reschedule the date instead of cancelation also agreed to pay the charged amount but makemytrip is interested in deducting money from me without giving resolutions. It was a full 1hrs call & the 2nd was of1hrs 57 minutes but no resolutions.
I spoke to Sonos kumar who put me on hold for 47 minutes, 2nd to Miss. Prity Hembrom for 2 hrs the floor manager, I ask her for resolutions but she was more interested in taking my money. So, I clearly declared her to keep my refund money for herself as a donation from my end.
Is this the way that makemytrip policy their policy??
I want to make a complaint on this regard. I hope this online consumer complaint will help me out.
Was this information helpful?
No (0)
Yes (0)
MakeMyTrip India customer support has been notified about the posted complaint.
Sep 23, 2021
Updated by Ratnakar Panggingg
booked a 3 flight tickets from guwahati to pasighat for 9th Nov 2021 but after the ticket was booked I saw the date was wrong showing 23rd Sept. I cancel it within a minute as it was shown free cancelation within 0-2hrs but now I'm been charged for that.So I called every possible number but no any response since the booking date on 22nd Sept. Than finally I got call from make mytrip in the afternoon for cancelation fees confirmation. I was shocked it was the same number. Everytime I call there was no response other than ivr that drops after commenting. I asked the makemytrip to reschedule the date instead of cancelation also agreed to pay the charged amount but makemytrip is interested in deducting money from me without giving resolutions. It was a full 1hrs call & the 2nd was of1hrs 57 minutes but no resolutions.
I spoke to Sonos kumar who put me on hold for 47 minutes, 2nd to Miss. Prity Hembrom for 2 hrs the floor manager, I ask her for resolutions but she was more interested in taking my money. So, I clearly declared her to keep my refund money for herself as a donation from my end.
Is this the way that makemytrip follow their policy??
I want to make a complaint on this regard. I hope this online consumer complaint will help me out.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8073
    Pending
    0
    Resolved
    3068
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information