[Resolved]  MakeMyTrip India — transit visa, cancellation of ticket and refund

Waitinubject: reference complaint submitted to make my trip. Booking id
Nn[protected].
Reference id:[[protected]] transit visa

Here i would like to state the following facts for your information
And consideration:-

• i have booked the attached ticket to visit my daughter at
Auckland from delhi on 15.07.2018

• accordingly they booked my ticket from delhi to auckland via
Singapore and brisbane.

• on reaching the airport from gujarat and having a valid visa
For newzealand i reached delhi early morning on 9th october2018.

• the airline personals pulled me out of the queue saying i
Can’t fly as i need transit visa for australia.

• at the time of booking and finalizing it has not been
Informed that an exit visa would be required at australia. It was not
Even mentioned in the ticket or the ticket supplied to me, about the
Transit visa at brisbane which was for an hour only.

The officials were then contacted mmt on contacted on 09.11.2018 from
Delhi airport as being a lady the solution. The airline officials
Asked me to tell them to reschedule the flight.

They informed that nothing is possible with this ticket

I. Initially advised me to purchase new tickets from delhi
To auckland by same airline (Singapore line) directly and the cost
Of rs 90000/ and for return journey existing ticket may be used.
Ii. Accordingly the link for making payment of rs 90000 was sent on my email.
Iii. While i was trying to making the payment, i got another
Call from customer care was received stating that i have to book for
Return journey also and now cost has become rs.148134/,
Iv. Looking at the crucial hour the payment had been made by
Mr. Rana through card requesting them to cancel he ticket booked
Bur the make my trip people did not cancel the ticket.
To my surprise im sending an email to them daily but they are just keeping quite on my problem specially the financial loss i went through