[Resolved] MakeMyTrip India — travel finance

pdutta1733

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700075

I was offered a travel finance limit of inr 2 lakhs by make my trip. I received a sms for submitting my kyc documents which i did. I received a call yesterday from mmt for kyc verification. The caller said will need to make a video call with me to verify documents. We agreed for a video call at 12: 30pm yesterday, but no one called back.

I am unable to trace the caller's number in my phone's call log. I am concerned that i have submitted the documents on a fraudulent link and my personal information is at risk of identity theft.

I have tried contacting two mmt customer care numbers. Both are out of service.

Payel dutta, kolkata

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May 12, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2019

MakeMyTrip India Customer Care's response Dear Pdutta,

Regret the inconvenience!

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

Please share the booking ID so that we can assist you further.

Regards,
Team- MakeMyTrip Care