[Resolved] MakeMyTrip India — Trip cancelled by operator and refund

Bhaskaran ks

Address:	Mumbai City, Maharashtra
Website:	www.makemytrip.com

I have booked ticket for my family through Makemytrip from Madurai to Chennai return in August 2016, but it is cancelled by the operator airpegasu, as I have booked through Makemytrip I have requested the refund, Makemytrip said try hey are waiting for the refund from the airpegasu and once they pay Makemytrip will back back to me, after several follow up till today no refund and no response, hence I want book case or complaint against Makemytrip please advice as I am in abroad leyme know how to complaint online

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Mar 24, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2017

MakeMyTrip India Customer Care's response Dear Bhaskaran,

Greetings from MakeMyTrip!!

We are working with Air Pegasus's airline regarding refund towards your booking no. NF[protected] . As of now MMT has not got the refund from Air Pegasus's and we are following up with the airline. In some cases Air Pegasus call centre agents have communicated that they have refunded the money to MMT however it is not true. We shall update you once we hear from the Airline team and process refund as soon as we get it from Air Pegasus.

Regards
Team-MakeMyTripCare.