[Resolved]  MakeMyTrip India — turkey reference id:[[protected]] *nl[protected] // prakash suresh shah x 3 // ex pune // turkey // dot - 17 may

Address:

852/3/4 BHANDARKAR ROAD DECCAN GYMKHANA, Pune, Maharashtra, 411004

After a turmoil and n number of emails we have collected the passport on our own from the designated place around 9pm. However we have not received back our original documents which were given at the time of visa processing. Request you to kindly courier the same to the address already provided in my trail emails.

I havent heard back on compensation for all the stress we have underwent with make my trip and there is no feedback from your end.

One of the worst ever services experienced and least expected from make my trip. Further would never ever travel through mmt nor refer too.

You guys don't even have courtesy to call and apologize at any senior management levels. Over and above i receive quotes and calls which are way above ridiculously priced as if mmt have sole rights for the said services. Had demanded for price for 1 night extra stay and i receive a quote at which price i can stay for 3 nights at the same place and still save on. That too when i book through mmt website. I ask for the price for hot air balloon ride initially was discouraged to be pre booked because of weather conditions and now when i insisted for prebook i get a quote which is 3 times the quote in the market.

Guys let me tell you all frankly you are making fool of yourselves in the whole process. When this issues are taken up with your team members there is no single person who takes responsibility and further proves themselves to be working on back end and escalating. Don't know when the customer is not kept in any loop what escalations are going on. There is no person in senior most top management who can take responsibility of what is going on.

Thanks for making this trip truly memorable and not the way we wanted but the way you guys wanted as if you guys have done a favor by taking our bookings

Prakash shah