[Resolved] MakeMyTrip India — udf refund for my trip

SAGA2702

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122001

We came to know that udf & aat charges if paid already for the travel dates after 8th of july are refundable by respective airlines if tickets are booked prior to 7th of july, 2017

I have been waiting from long time and wrote many emails and tweet still no response regarding my udf refund.
Pnr vw5gmn

Airline mentioned that they refunded amount to makemytrip. However, you are saying that you haven't received amount.

Please advise the status.

Waiting for revert back and in case of any further clarifications. You can reach out to me at undersigned mail id.

Regards,
Sourabh agarwal
E-mail: sourabh. [protected]@gmail.com

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Nov 7, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2017

MakeMyTrip India Customer Care's response Dear SAGA2702,

Greetings from MakeMyTrip!!

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience and delay in response. Further, in reference to your complaint while validating the issue we have found that, our concerned team has handled your case and UDF refund of Inr 552/- has been processed on 23-Sep-17 from our end with a refund reference number# ICDC[protected]. We hope your concern has been resolved. Thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care