MakeMyTrip India — unethical behaviour: zero assurance cancellation denied by makemytrip

Hi team,

This is to bring in your kind notice that while booking flight ticket i have taken zero assurance cancellation by paying rs3016/- extra but now because of covid-19 when i was trying to cancel my booking it says that your ticket is not covered under zero assurance cancellation. I request makemytrip to return the amount (3016/-) to the original payment method. Attached is the screenshot for reference. Below are the details:

Date of booking: 30/12/2019
Booking type: domestic
From & to along with date: bangalore to delhi on 04/04/2020
From & to along with date: delhi to bangalore on 30/05/2020
# of passenger: 2 (1adult & 1 child)

Please refer to screen shot for invoice break up & flight details.

I hope provided details will be enough to resolve this issue and amount i paid for zero assurance cancellation will be returned via original payment method.

Regards,
Rajat
+3 photos
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Hi Team,

Till now, I haven't heard anything from makemytrip. Is there any way to follow up with them.

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