[Resolved]  MakeMyTrip India — unnecessary amount deducted and not refunded after so many evidence & followups

Address:122001

Hello concerns,
Myself Chetan Malik.
PNR-[protected] Booking ID-NH[protected]
I booked one room in park inn hotel by Radisson on 08th July 18 .I was at IGI Airport. But unfortunately the location of hotel was selected Bilaspur(Which is very far away from Air port) instead of Mahipalpur Delhi.My amount was deducted at the same time. I requested to Make my trip and Hotel staff to cancel and refund but they refused to do this. Then I request to location change but again they denied. Finally to save my money, I plan to go hotel but they denied to give cab service also. In last, I lost money.
There is no any little cooperation from your service.

I request to refund my amount.
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Aug 26, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2018
MakeMyTrip India Customer Care's response
Hi Mahiseema143,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we do not have any control over the hotel policy.

It was not the fault from MakeMyTrip.

Assuring you best of our services.
Team-MakeMyTrip Care
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