[Resolved] MakeMyTrip India — unreasonable air fare charged by makemytrip

manoranjan1234

from Delhi, Delhi

Address:

New Delhi, Delhi, 110070

Through makemytrip web site, i booked an air ticket for travelling to bhubaneswar from new delhi on 16th may 2019.
My booking id is nf[protected].

I am surprised to notice that makemytrip has charged me inr 6358/= which is way above the airfare mentioned in the indigo airlines website for the flight no 6e - 2214 leaving delhi at 2:35 hours to bhubaneswar.

I called the customer care executive of makemytrip, however, couldn't get a satisfactory explanation. I am wondering how come makemytrip can charge airfare arbitrarily to the customers.

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Jun 23, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

May 22, 2019

MakeMyTrip India Customer Care's response Dear Manoranjan,

Regret the inconvenience!
In reference to your complained, We fetch fares from Airline at regular intervals and store it in our servers and show them on the listing page. When a user moves from Listing page to Review page we again check fares from airlines and if there is a fare change, show it as a fare change message to the user. Or intent is always to show fresh and correct fares to the users but sometime when the demand is high, price fluctuation is more than desired. Normally it happens to just 15% to the users.

Regards,
Team- MakeMyTrip Care