[Resolved] MakeMyTrip India — visa refund due to mmt mistake | |
I booked hotel novotel zurich airport messe from mmt 13th to 16th feb and applied for visa depending on the hotel booking voucher that mmt provided. My visa got rejected as when the embassy contacted the novotel hotel in zurich the hotel informed there is no such booking done through mmt. I had already paid 14446 rs for visa and all my other booking like flight had also costed me a lot of money. Now due to this confusion i had to submit my visa again which will again cost me 14446rs. I had to pay 14446 extra for visa again and also the visa rejection procedure was a headache for me. I contacted mmt for refund as i had to pay extra because of mmt mistake. Their representative did not cocern to call me and provide update. Later they confirmed to pay my visa amount in my hdfc bank account and took my bank details in email and on call. I have those call recording and emails as well. Later mmt directly gave the refund in my credit card which i booked hotel from which i never asked. Mmt has kept torturing me regarding the refund and forced me to take refund in mmt wallet which i refused. They first confirmed that they will refund amount in hdfc bank then without my approval they gave less money in my credit card... Which i never asked as i had paid cash for visa. Was this information helpful? | |
Apr 12, 2019 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Mar 11, 2019 MakeMyTrip India Customer Care's response Dear Gaurav, Regret the trouble! In reference to your complained, we have initiated the refund of INR 14466 on 21-Feb-19 and the Refund Reference Number for the transaction is #[protected] and #[protected]. Please note refund would reflect in your account as per bank processing cycle. Regards, Team- MakeMyTrip Care | |
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I had already spoken to mmt support and I gave my bank statement as well. Mmt has now been promising me 24-48 hrs since 21st Feb...still there is no refund into my savings bank account as promised.
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