[Resolved]  MakeMyTrip India — visa status

I had booked a visa application for my mother for malaysia on 9th april 2019. The travel dates are scheduled on 3rd may 2019. They have proudly claimed 99.99 percent success in visa services and visa will be done in 3 to 6 working days after applying, each and every day they ask for additional documents which were provided without delay to them. And finally it said that the visa has been sent to the embassy. Today is the 26th april and their tracking services says the visa is delayed. Repeated emails to the personnel in mmt have given no response and their customer care number has a waiting period of 20 minutes and even after they receive the call, they are not helpful and very vague in their replies. My request is at least give a reasonable assurance to your customer or at least follow up on why there is undue delay from the embassy side. If the visa does not arrive on time, the stand to lose 25000 inr as the flight tickets are non refundable. My booking id is nv[protected]. Kindly help me in this matter