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MakeMyTrip India — Wrong cancellation charges and unethical practices

My flight from Varanasi to Kolkata was first delayed and eventually cancelled by the airline carrier Gofirst which made me cancel the connecting flight from Kolkata to Guwahati as well. The airline called and confirmed that the full amount will be refunded as it was a cancellation from their end. But makemytrip then added all sorts of cancellation charges on top of this and processed a very low amount. On top of that, I am unable to reach their customer support to register a complaint as well. This is completely fraudulent behaviour. Please help.
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MakeMyTrip India customer support has been notified about the posted complaint.
Jan 20, 2022
Updated by sck788
No update yet from MakeMyTrip
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    MakeMyTrip India
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