[Resolved]  MakeMyTrip India — wrong passenger name taken automatically by app

Address:Pune, Maharashtra, 411028
Website:Makemytrip.com

Hi,

I booked a ticket today i. E. 7th oct 18, where the passenger names were selected for myself and my wife, but while booking, it took automatically my father's name (Saved in the app as i booked a ticket for him earlier) in place of my name. I have raised an amendment request to mmt but not sure if it's going to happen.
My request:
Since most of the people are booking tickets through apps, there are always possibilities of mistake in terms of names as the app automatically saves the names for which we have booked tickets earlier and it is only a one click selection. Therefore, while booking a ticket, the confirmation request should appear at least twice with the important informations like name and dates and baggage wt since these cannot be easily changed and for all three of these we need to cancel ticket if any mistake happens.
Moreover, i do not think that changing a name should be a big issue as we need to provide valid ids during departure.

My booking i'd: nf[protected]
Booking date: 7th oct 2018.
Booking time : 7:30 evening

Please take this concern seriously and help me in changing the name as it is not intentionally done from my side and it's a mistake of the app.

I am a regular customer of mmt and i will loose out hard earned money if i have to cancel the ticket.

Regards,
Abhijit mukherjee
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Nov 14, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2018
MakeMyTrip India Customer Care's response
Hi SaintAbs,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have already informed you that the complete name change is not possible due to the airline policy.

We have already shared the applicable charges to cancel the booking.

Assuring you best of our services.
Team-MakeMyTrip Care
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