MakeMyTrip India — wrong recommendation of room provided by make my trip

Address:	Agra, Uttar Pradesh
Website:	makemytrip.com

Subject - booking id nh[protected], wrong recommendation.

We booked for a room using makemytrip website with above mentioned booking id. I specified in the website while making the booking that there are 2 adults age 30 and 37 and also there is a child of 6 years old.

Despite provided above information makemytrip website recommended us a twin bedroom in four points sheraton hotel, agra with no bed for my child to sleep on.
When we reached hotel, front office staff refused to give us a bed as they say we booked for twin room only and for child's bed we need to pay 1200 rupees.

This has caused lots of stress during our holiday to agra and we are very unhappy about this experience and in the end i had to fork out 800 rupees to pay hotel for spare bed to be provided in a twin room.

If we specify that there are 2 adults and 1 child (6yrs) then why make my trip is recommending us wrong room and causing us stress on our most awaited holiday.

With this complaint i expect to receive a refund of the spare bed that i paid for my child and an apology from makemytrip.

Manish
[protected]