[Resolved] MakeMyTrip India — wrong ticket booking | |||
The website is a poor excuse and faulty. Yesterday while booking a ticket from bangalore to delhi (Booking ref : nf[protected]) it kept changing the sector automatically from delhi to bangalore. After changing it to the correct sector and proceeding with the booking the site booked a ticket to the wrong sector. We called make my trip within ten minutes of this and they would only refund 1300 inr of the original cost which was 4794 inr!! After much lengthy conversation and discussion with the floor supervisor ujwal (Complaint no.[protected] we were assured that within 24 hours a resolution to our problem would be communicated to us. 17/3 @ 10:11 pm - we received an email promising resolution within 6 hrs otherwise a 100inr/ hr of delay would be accrued in the wallet upto a maximum of 1000 inr 17/3 @ 4:12 am - we received an email saying that the resolution is delayed with no compensation for the delay as promised. Since then we have been trying to call the company with no luck. A few other things: 16/3: we received a text stating there is no cancellation fee for flights booked between bangalore - delhi with discount of 500 inr, this was not honored. * the site also does not honor senior citizen discounts. * by most airline rules there are no penalties for any cancellation within a 24 hr period, this is not backed by make my trip nor have they ensured this usual and customary policy with airlines for their customers. The behaviour of the site is predatory in that they chase customers to make reservations, their algorithms increase ticket price exponentially within minutes once they gauge sector of interst and they do not back it up with customer service that is rational or helpful. Desirable resolution: We request a ticket at with the airline we selected for the desired sector that is bangalore to delhi on the same date as the faulty ticket. Was this information helpful? | |||
May 6, 2018 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Apr 04, 2018 MakeMyTrip India Customer Care's response Dear SwadeshJ Greetings from MakeMyTrip!! We deeply regret for the inconvenience caused to you. Further, as checked the technical booking logs we would like to inform you that, the ticket has been generated for the same which user has opted at the time of booking. There is no tech error at our end. So, the refund of Inr 1324/- has been processed post deducting applicable cancellation charges. Also, our concern team has processed a refund of Inr 1000/- in user’s wallet account on 19-Mar-18. We have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent experience with us has not been up to your satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you. I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans. Regards, Team-MakeMyTrip Care | |||
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+91 12 4289 8747
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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My booking Booking I.D NH[protected]. Ihave spend 4000 on particular hotel and didn't find that hotel is upto the mark. I have requested please refund my amount as i didn't checkin as hotel was not good as you people showed on website. but these people straightway said NO.