[Resolved] MakeMyTrip — not providing service not refunding money

Subodh Ahire

from Patiala, Punjab

Website:

Makemytrip.com

Hello my name's subodh ahire, i booked hotel in maldives with my wife through mmt. This is totally fraud company. I booked beach villa coating 38k for 3 night n water villa costing 42k for 2 night. On there site they shown hotel photos, room photos etc but nowhere mentioned said hotel is accessible only via resorts private flight whose cost not included in booking. When i call in resort i come to know my booking not cover transportation to hotel. Hotel also confirm this facility they provide for guest booking room from there site but as this booking done via mmt, mmt have to handle. I asked mmt to either arrange transportation or cancel booking. Mmt replies they won't able to do any of this. There's need strong legal action to be taken on mmt, if hotel you selling is so rare to access then all necessary information they must provide on portal before booking. And when customer asking to cancel atleast that much they should do.

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Dec 15, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Nov 10, 2017

Updated by Subodh Ahire I booked 2 different tickets from makemytrip for maldives worth 81, 000/-. While booking website didn't show anywhere that said hotel is accessible only by hotel arranged a domestic flight and no other option there to commute to the hotel. Further, when i enquired in the hotel, and they confirmed that booking done by hotel website will get transport from the hotel but as this one booked from mmt so mmt needs to handle this. I shared resort mail to mmt as proof. Now hotel demanding 32000/- as transportation cost to the hotel, and we don't have any other commute to reach the hotel. So i asked mmt to cancel a booking and refund money - to which mmt refused. My question if mmt providing any hotel which doesn't have connectivity apart from hotel arranged domestic flight then why mmt is not put such information on their portal. Further on which ground mmt declining to provide support for this. I need to lodge a legal complaint against mmt for this blunder, please guide me.

Verified Support

Nov 13, 2017

MakeMyTrip India Customer Care's response Dear Subodh Ahire,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail id/Mobile Number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Verified Support

Nov 13, 2017

MakeMyTrip India Customer Care's response Dear Subodh Ahire

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail id/Mobile Number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care