[Resolved] MakeMyTrip — poor hotel booked for the package

mangai_a23

Address:	560037
Website:	www.makemytrip.com

I have been on holiday to thailand on booking reference nl[protected]. The hotel booked at bangkok was worst and no one cleaned the bathroom even after complaining about the condition to the mmt representative. Also we ended up wasting 3 hours at airport because the mmt representative did on arrive on time to the gate where we were supposed to be picked up. We demand refund of the bangkok hotel charges and penalty from mmt for their delay which spoiled our half day plan at bangkok. Being a short trip every hour was counted by us, due to their negligence we could not see 2 places which was part of our plan on day3 of our trip.

Was this information helpful?

No (0)

Yes (0)

Mar 1, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2019

MakeMyTrip India Customer Care's response Hi mangai_a23

Greetings from MakeMyTrip.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team - MakeMyTrip Care

Feb 21, 2019

Updated by mangai_a23 NO RESPONSE EVEN AFTER 2 MONTHS.