[Resolved] MakeMyTrip.com — Amount deducted from bank account but no tickets Issued

vishalbatra

from Gurgaon, Haryana

Address:

New Delhi, Delhi

Hi Team, I tried booking ticket from Trivandrum to New Delhi, amount is deducted from my bank account but tickets are not issued saying error on the page, click to go to Home page. I tried booking below ticket for 2 adults: IndiGo 6E-316 18:50 Trivandrum 23:05 New Delhi 4h 15m 1 Stop Services Rs.6, 737. I can see in my bank statement the transaction is done for Rs.14074 with below details: (Screenshot also attached) PURCHASE SUBJECT: OFFUS 26FEB1433 Card no.: 5081XXX2XXXX5605 26FEB Make Make My Trip Pvt New Del Ref:[protected] Ref No :- 26FEB1433 I have also tried booking tickets from New Delhi to Cochin, and its successful. Please help to refund the amount ASAP for the failed transacton. [protected] is already registered but no response so raising it again. Thanks Vishal Batra

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Aug 7, 2021

Complaint marked as Resolved

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear vishalbatra,

First and foremost, please accept our sincere apologies for the inconvenience that you faced. With reference to the given booking id, we have processed the refund amount of INR 14, 074/- on 17 March 2015 and the refund reference number is[protected]. Further note that, though we have processed refund from our end same would reflect in your account as per your bank processing cycle. With some bank it takes up to 3 business days to reflect the amount.

We look forward to assisting you again.Assuring you best of our services.

Team-MakeMyTrip Care