[Resolved] MakeMyTrip.com — Booking failed but credit card charged | |
I was trying to book ticket from Riyadh, Saudi Arabia to Hyderabad, India during Bakrid time of Sept 15. I entered my Samba Credit card details. After entering the password i got a message from Makemytrip.com that booking is failed but my credit card is charged. This happened on 5-1-15. I contacted them for refund of money. They told me that they need 72 working hours then 48 hour and then 24 working hours. Now we are on 9-2-15 more than a month. My credit card statement shows SR 1, 082 charged and i already paid.
All my requests are unanswered by Makemytrip. I am calling their contact numbers from Riyadh. They are keeping me on hold for more than 15-20 minutes causing me too much of expenditure.
I request you to refund the my money at the earliest.
Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved | |
 4 Comments | |
Comments
I tried to book flight from Riyadh, Saudi Arabia to Hyderabad India on 5th Jan 15. After submitting my Samba credit cad details, i got message from Makemytrip.com that my booking failed but credit card charged. My Samba credit card was indeed charged but no ticket delivered. I requested for my refund through several mail but they asked for different time limits and finally from past Jan 17 th or 20 th they are not responding to my mails. I paid my credit card dues of SR 1, 082 (Around INR 17, 700). It is really sad that such a reputed company like Makemytrip.com is not responding to customer complaints and not solving it even after more than a month!!. Shame on them.
Reply
It is unfortunate that this happened to you. I stopped using MMT early last year after similar incidents. I had to send a strong email to the management to get things sorted out. I would strongly recommend sending an email to the CEO of MakeMyTrip.
Dear Suresh_babu,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear Suresh_babu,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that refund for AED 1082 has been initiated from our end on 18-Mar-15 with RRN#[protected] and we hope that same has been credited to your account accordingly. Just in case, if this refund is not credited to your account, then we would request you to please get in touch with your bank accordingly. Please feel free to contact us for any further assistance on the matter. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that refund for AED 1082 has been initiated from our end on 18-Mar-15 with RRN#[protected] and we hope that same has been credited to your account accordingly. Just in case, if this refund is not credited to your account, then we would request you to please get in touch with your bank accordingly. Please feel free to contact us for any further assistance on the matter. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
8076
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information