MakeMyTrip.com — Cancellations and refund

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Gautam Buddh Nagar, Uttar Pradesh

HI, This is Jatinder bansal and I planned an itinerary with makemyrip from delhi to kathmandu and from kathmandu to delhi. But our march 5th flight with jet airways was cancelled by jetairways stating some problem at tribhuvan airport kathmandu due to which no international flight was operating.Now our concern was since the itinerary was planned by make my trip so we should get full refund for both the tickets as we could not reach kathmandu in first place so how would we have boarded spice jet. The issue was raised by us on 5th of march then escalated by increasing the priority by one of their travel specialists Lovish. But for four days we didn't get a single reply from them, kept on calling them everyday till today 1 pm when they said that you don't need to worry your full amount be refunded and then at 3.46 today(monday 9th mrach ) they sent an email saying no refund would be given for spice jet.Is this a joke? I even suggested them to cancel our spicejet flight on sunday and then again on monday so that we could get at least half of our money back but they said don't worry and now they say no refund for spice jet ? Itinerary and Reservation Details 9W-264 Operated by Jet Airways Departure Delhi (DEL)Terminal3 Thu, 05 Mar 2015, 20:45 hrs Arrival Kathmandu (KTM) Thu, 05 Mar 2015, 22:40 hrs Non-Stop Flight Duration:1hr 40m Cabin:Economy Passenger Name Type Airline PNR E-Ticket Number Rohit Mehra Adult NOZZTY 589 [protected] Jatinder Bansal Adult NOZZTY 589 [protected] SG-46 Departure Kathmandu (KTM) Mon, 09 Mar 2015, 15:30 hrs Arrival Delhi (DEL)Terminal 3 Mon, 09 Mar 2015, 17:05 hrs Non-Stop Flight Duration:1hr 50m Cabin:Economy Passenger Name Type Airline PNR E-Ticket Number Rohit Mehra Adult O5V1HP O5V1HP Jatinder Bansal Adult O5V1HP O5V1HP