[Resolved]  MakeMyTrip.com — Flight cancelled 4 months ago but no intimation & no refunds

Address:	Faridabad, Haryana, 121003
Website:	www.makemytrip.com

MAKEMYTRIP.COM HAS CHEATED ME... I had booked a Vistara Air Ticket from GUWAHATI To Bagdogra on August 2016 for travel on 1st FEBRUARY 2017 12.45 P.M.

And when I went for Web-CheckIn on 31st Of January 2017 I came to know that the flight is Non-Operational / Cancelled by Vistara in October 2016.

And I Had not been updated till my travel date this is very UNFORTUNATE & LACK OF COMMITMENT from what they say a HIGHLY PROFESSIONAL TRAVEL AGENT.

When I called Vistara Airlines they said They have refunded money to MAKE MY TRIP.COM & intimated them. When I asked why no intimation is given to me they said your Travel agent has not updated contact details with them.

When I called MAKEMYTRIP.COM they said ITs my FAULT, they have intimated me via EMAIL & SMS (AS SUCH I HAVE NO INTIMATIONS), I asked them any proof for this, they were answerless. Then I asked IF they have intimated me the same why my funds are not credited back to me they said THEY DONT HAVE SUCH POLICY. Customer has to beg for his money in front of them.

And then they said we can provide any next ticket available which is of no use for me as I had all connecting flights, hotel bookings & taxi bookings.

Finally the pre-poned the booking 2 hours before for which I objected as I will miss that flight because I had a connecting flight from New Delhi to Guwahati but they forcefully did that booking in compensation from that as they dont have any other option available.

And I missed that flight & when now I am asking for refund they said they will not refund my money do what-ever i want to do.

I want my money with compensation for the Mental harassment done to me for such an unethical & Non-Professional behavior.

Nimish Kansal
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