MakeMyTrip.com — HORRIBLE EXPERIENCE

Address:

New Delhi, Delhi

BOOKING ID: NF[protected] I spent 3 days trying to sort my issue with MakeMyTrip but they have the most ridiculous customer services. Air India says the airline date change cost (penalty + fare difference) is Rs.13000 but MakeMyTrip is telling me that it is Rs. 21000 - so they are charging Rs. 8000 EXTRA for a date change – These are just fraudulent charges over and above the actual costs. Also, according to their customer service team I'm not allowed to make an online one-way date change myself (even though I have booked myself) and the airline says I can only make a change through MakeMyTrip since I have booked through them. So smartly MakeMyTrip leaves me no option but to pay them this fraudulent extra amount. The supervisors were NEVER available and the customer service team promised me a call back from the supervisors 5 times over but I did not receive a single call. There is a list of complaints that will go onto consumer forum should I file a case there.