[Resolved] Makemytrip.com — Makemytrip Wallet

 
27 Reviews
New Delhi, Delhi, India
 rinojohn
I am a frequent user of makemytrip services. On 04/09/2014 I tried to book a ticket from Chennai to New Delhi amounting INR 11260 however due to certain technical issues in server my ticket was not booked and with my approval my money got transferred to MMT wallet. So using my wallet I booked another ticket for INR 9203. So my balance amount in wallet was 2057. So after two days when I tried to book a rail ticket using my MMT wallet, to my surprise the option to pay using MMT wallet didn't appear, so then when I read their rules regarding MMT wallet, it is written that, "MMT wallet" money can only be used for flight and hotel bookings. I am not a person who travel frequently nor the person who prefer to stay at hotels. So my Makemytrip Wallet money is still lying at their hands without utilization. In this regard I would like to raise an objection that, being a provider of different services why my wallet money is only restricted for airline or hotel booking..?? why MMT forces one to use his wallet money only for airline and hotel booking..?? As a loyal customer am I don't have the right to choose what I want to do with my money..?? When there are other service providers who give option to transfer wallet money to bank, why makemytrip doesnt provide that option..?? Holding ones money in the misleading name of my wallet, leaving no option to get the money back and forcing a customer to go for what they suggest, to me is a big fraudulent activity by makemytrip.
Complaint marked as Resolved 

Complaint Status


[Dec 04, 2014] MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
MakeMyTrip India Customer Care's response, Mar 04, 2016
Dear Khan mira,

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
Complaint comments  26 Comments     Updated: Share0Tweet0

Comments

I am having 3600/- in my wallet, but when i am going to book flight it takes only Rs. 500 or 5% of the total booking amount, whichever is lower, such a stupid and nonsense deal.
Go to hell make my trip, u r cheating with your customer.wakkk
rkswimpy's reply, Apr 23, 2017
Makemytrip Wallet is mere eyewash. Be careful not to let money go into wallet. Make My Trip puts ridiculous rules to bar you from using the Wallet money. They have a customer helpline with IVR options and no way to get to speak to them. The whole setup is for cheating customers in the name of online booking convenience. Best to go book directly from airlines website and kill the business of these fraud fellows.
Dear Sunil,

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care
I am a frequent user of makemytrip services. On 17/04/2015 I booked a ticket from bangalore to new delhi, in which i got 350 rs. in my MMT Wallet. So after 3 months when I tried to book a rail ticket using my MMT wallet, to my surprise the option to pay using MMT wallet didn't appear, so then when I read their rules regarding MMT wallet, it is written that, "MMT wallet" money can only be used for flight and hotel bookings. I am not a person who travel frequently nor the person who prefer to stay at hotels. So my Makemytrip Wallet money is still lying at their hands without utilization. In this regard I would like to raise an objection that, being a provider of different services why my wallet money is only restricted for airline or hotel booking..?? why MMT forces one to use his wallet money only for airline and hotel booking..?? As a loyal customer am I don't have the right to choose what I want to do with my money..?? When there are other service providers who give option to transfer wallet money to bank, why makemytrip doesnt provide that option..?? Holding ones money in the misleading name of my wallet, leaving no option to get the money back and forcing a customer to go for what they suggest, to me is a big fraudulent activity by makemytrip.
I have booked a flight from calicut to bangok
With one offer 40% cashback on intl flights
Will Credited to mmt wallet
When it will be available in my wallet?
I have booked iton 09.08.2015
How much i will get in my wallet
What i will get
How can i use it
i am a user in makemytrip
i have booked a flight from makemytrip mobile app
when i tried to login to makemytrip internet website it says incorrect
is the mobile app and internet website different ?
Dear [protected]@gmail.com

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care
I bought flight tickets for a round way trip of Mumbai- Bangalore. I used the coupon code DFLOYAL15. This was supposed to deposit ₹1000 in my MMT wallet, which I failed to recieve. May I know when to expect to receive it?
At the payment page of train booking there is no option o[censored]sing my wallet. Is wallet is only for grab refund money, I f I am not able to use this then what type of wallet is this. The silly things behind big brand name is not acceptable.
How can we use Wallet credit for Rail Booking as its not showing the opting at the time of payment for Rail booking
How can we use Wallet credit for Rail Booking as its not showing the opting at the time of payment for Rail booking my ID is [protected]@gmail.com
I dont get the option to use mmt wallet to make the payment...my login id is [protected]@gmail.com
I dont get the option to use mmt wallet to make the payment
Can I use make my trip wallet money for booking train tickets??
i need to book a bus ticket, i have MMT wallet amount 500 but am unable to use it, y this.
[protected]@gmail.com
I am a regular Make my trip customer .I have 800 rs in MMT wallet but for next flight booking i am not able to use this balance.
It is unethical to give coupon codes and get money added in the wallet and then the customer is not able to use it.
Please respond to this query as soon as possible .
my email id is : [protected]@gmail.com
Can i use 100% of my makemytrip wallet amount in a single transaction
I booked my ticket using code 2016 to get 2016/- in my mmt wallet.
today now booking another ticket i can use only 249/- from wallet.
The TnC initially read that i would be allowed to use 500/ per flight.
what non sense is it then??

Initially my friend referred me and I got 500/ for the first time but could not use it all on the first flight. could use some 200/-

pissed off!!!
Hello


I have the same issue on using makemytrip wallet money. I have 1500 rs in my wallet received as a cashback on booking a flight ticket. Ticket Id: NF[protected] for reference. Please let me know if you have any option o[censored]sing this wallet money to book Train Ticket.Or take this as a concern to add this option

Mohan
hi .. there is no option to book train ticket with mmt wallet .. how can we resolve this
Hello,

I used this coupon recently which made me get a cash back in my wallet of Rs. 1500 and now when I'm trying to use it, it says cannot be used because I clicked on the coupon "HTLPREMIUM" or something and it's not clubbing with that. This is so not right and very misleading.

Thank you.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    50%
    Complaints
    3758
    Pending
    1033
    Resolved
    1598
    phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    location
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    Makemytrip.com - Makemytrip Wallet