[Resolved] MakeMyTrip.com — Makemytrip Wallet
New Delhi, Delhi, India
I am a frequent user of makemytrip services. On 04/09/2014 I tried to book a ticket from Chennai to New Delhi amounting INR 11260 however due to certain technical issues in server my ticket was not booked and with my approval my money got transferred to MMT wallet. So using my wallet I booked another ticket for INR 9203. So my balance amount in wallet was 2057. So after two days when I tried to book a rail ticket using my MMT wallet, to my surprise the option to pay using MMT wallet didn't appear, so then when I read their rules regarding MMT wallet, it is written that, "MMT wallet" money can only be used for flight and hotel bookings. I am not a person who travel frequently nor the person who prefer to stay at hotels. So my Makemytrip Wallet money is still lying at their hands without utilization. In this regard I would like to raise an objection that, being a provider of different services why my wallet money is only restricted for airline or hotel booking..?? why MMT forces one to use his wallet money only for airline and hotel booking..?? As a loyal customer am I don't have the right to choose what I want to do with my money..?? When there are other service providers who give option to transfer wallet money to bank, why makemytrip doesnt provide that option..?? Holding ones money in the misleading name of my wallet, leaving no option to get the money back and forcing a customer to go for what they suggest, to me is a big fraudulent activity by makemytrip.
Complaint marked as Resolved
[Dec 04, 2014] MakeMyTrip India customer support has been notified about the posted complaint.
Verified SupportMakeMyTrip India Customer Care's response, Mar 04, 2016
Dear Khan mira,
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
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