MakeTick — Payment deducted for unsuccessful transaction not refunded

Address:

Gautam Buddh Nagar, Uttar Pradesh

I made a hotel booking on makemytrip.com after all the steps they asked for payment. I had few amount in my wallet cash & the remaining balance i paid through my debit card. Trancsaction failed but the payment was made. Even after 5days my payment has not been refunded till now even after repeated emails on customer support email. My transaction or booking id: NH[protected] My complaint ID as generated by makemytrip customer support: Reference ID:[[protected]] booking date & time: 11 July 2015 at 00:15AM REGISTERED EMAIL ID: director.[protected]@gmail.com REGISTERED PHONE: [protected]