Malabar Gold & Diamonds — Breakable heart return without purchasing for the first time in 10 years

Address:	Jeddah
Website:	Malabar gold and diamonds

Hi
Writing this with a breakful heart, it has been the disastrous experience with Malabar in the first time since 10 years and very pathetic CUSTOMER service. We have been your CUSTOMER for soo long but never felt so humiliated at Malabar before. My family has been a regular CUSTOMER of malabar both in saudi arabia jeddah and India since 10 years we have never faced this bad experience as today in our ten years life with malabar jeddah saudi arabia. Me and my sister purchased our1st diamond ring from malabar when we came for umrah in 2012 since then we never looked back but purchased everything only from malabar. My marriage gold was purchased from malabar even after marriage my husband got me gold bangles from malabar i even made my in laws purchase things from malabar as they used to purchase from elsewhere.
Right here comes the reason why I’m complaining, today i went with my husband and kids to balad, jeddah malabar branch and i alone went inside and selected a beautiful diamond ring for myself and i was unable to make call from my mobile the guy named AHMED who was supervising helped me to make CALL TO my husband as he was waiting out with my son then husband came in and he was pretty happy with the sapphire diamond ring then my son started crying as small kids do that was fine this guy ahmed said the saudi CUSTOMER was feeling irrated with the kids shout and asked my husband to take kids and wait outside as if we are there for time pass. He not even requested it politely but it was aa if he just want to get rid o[censored]s asap. i have not seen the saudi CUSTOMER getting irrated. Ok we thought he was shouting and that was fine my husband went out and waited .i was asking for the price and sorting things out to pay the bill and wanted to exchange it with my old ring. This guy Ahmed he made 80% exchange of my gold diamond ring of the rate which was taken on 2017
When i said him how do you make it with the old gold rate the gold would be of todays rate and daimonds will be of 80% rate then he said you donno it will be of the purchased ring bill rate 80% i said malabar never did this before this guy Ahmed he said now it has been like that go and check the backside of the bill once you go home .how come he can cheat like this he made the old bills 80% and when i said this to my husband he said common lets go now no need to buy. So we started going this guy Ahmed comes and says nai chahiyae na i know then he was so rude and said our guy wasted hour to show you the rings and i even gave you the phone to call your husband he was so rude, first he cheated with the price then this rude talk as if he was the owner
But the guy who showed us was pretty nice
But this Ahmed was so rude and this is the first time we returned empty hands from malabar hope they take action soon against this Ahmed who’s working at balad branch jeddah, saudi Arabia.
We know malabar personally and never faced such bad experience before but this is the first time we felt soo humiliated and belittle from this guy who is not only spoiling the name of malabar but also losing its precious CUSTOMER.
I hope Malabar will take a serious and prompt action on him else we will approach Ministry of Justice and will complain to them directly.
Also as we know that its 100% saudization in gold market but still the expatriates are helping CUSTOMERs standing outside the counter. If no action is taken from Malabar side i may take a live video as how they are helping CUSTOMERs and will upload to the ministry website. Which might be of serious consequences for Malabar and its employees working there.
But for one bad fish i donot want to spoil the livelihood of others.
With due respect i want a prompt action to be taken for such ### to show them their proper place.

Regards,