Malabar Gold & Diamonds — Online gold purchase did not give me free gold coins

 
3 Reviews
Mumbai, Mumbai City District, Maharashtra, India
 kulbi1957
I purchsed gold bangles online from malabargoldonline and was promised diwali promotion of 12 0.05 mm gold coins and a discount of making charges

when i recieved my parcel my coins were not sent they are foolong clients by confirming something and then not delivering from 9th Nov i have raised this to either return or send gold coins but staff is very unprofesional and no action is being taken

i spoke to Mr Abhishek and emailed also many times to care team but no revert
i was missold the product and so need a action against them

[protected]
bindra
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Respected Mam,

Greetings from Malabar Gold and Diamonds.

Thank You for writing to us.

As per your request against order no.[protected], which you have purchased on October 27th, 2016. Please find the detailed conversation regarding your order below:

MRP: Rs. 138074/-

At the time of your purchase we were running Diwali Offer, in which we were offering free 150 mg Gold Coin worth Rs. 450/- on every purchase of Rs.12, 000/-. According to your order (Rs.138074) you were suppose to get 12 free gold coins, worth Rs. 5400/- After informing you about the offer, you asked for discount where we informed you that discounts cannot be given further but we can reduce the offer's gold coin amount in your order. Then after the final discount of Rs.5574/- you have paid Rs. 132, 500.00/-

All these details are updated in our backend on 28th October 2016 as well.

According to our offer's terms & conditions, the offer cannot be clubbed with any other offer or voucher. You can chek on the mentioned below link of Terms and Conditions of the Diwali Offer, in which it is clearly mentioned that: "This offer cannot be clubbed with any other vouchers or discount coupons."

Terms and Conditions of the Diwali Offer Link:
http://www.malabargoldanddiamonds.com/diwali-offers-2016

We have given you cash discount of Rs. 5574/-, instead of offer's free Gold Coin in your order. The delivery of the product was done at your residential location on 28th Oct 2016. After the delivery, you called us on 9th Nov 2016 and only informed that you haven't received the free gold coins to Ms.Roanna and not about the returning of the product. Also you have written an email regarding the same on 23rd Nov 2016.

Now as the gold rate has decreased, so if you wish to return the product, the making charges will be deducted and the balance amount will be refunded to you.

Regards,
Malabar Gold and Diamonds
This is complete cheating for my call on 9th Nov why wasnt i informed the gold coins will not be given so i would have emailed same day that i dont need the product

Officer told me gold coins are being dispatched seperately i need to hear the call recordings asap for my sale as Henna who sold me the product told me clearly this is product disc and not gold coins adjustment i asked for adjustment n make to 127500 but she refused n asked to take gold coins only

you all are fooling the clients send me the recording n i have taken a legal complait against this misselling

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    Malabar Gold & Diamonds - Online gold purchase did not give me free gold coins

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    Mumbai City District
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