Malindo Air — delayed flight, missed connecting flight, baggage lost

Address:

Mumbai City, Maharashtra, 400004

I brought return tricket form malindo air for mumbai to hanoi and date: 7/7/017, time 11.15 pm pnr no. Ngbcmx rest as follows.

Date and day wise problem:
Date 7/7/2017 day 1: flight got delay by 3 and half hour and change of 2 boarding gates and in 2nd time i went to use toilet by the time i came back there was nobody and it was already 8/8/2017 few hours past midnight, i along with few other passenger wondering what happen where everybody gone. Confusion all over, there was nobody to assist us.
After 15-20 minutes, ground staff arrival told us gate number as change.
On reaching gates we came to know, few good passenger urged ground staff to check previous gate as few passengers are missing.
Date 8/7/2017 day 2: on reaching kuala lumpur found out connecting flight is gone, on asking ground staff what to do now and there have no idea what to do and just ask us to wait for supervisor to come and again after 20-30 minutes one malindo guy came (Name forgot) told there is no flight to hanoi today. Ordained me wait one day on airport on same terminal as we most of passenger have no malaysia visa and airport hotel is full. Many passenger’s missed flight to hanoi, hong kong, etc.
Situation is now, passengers are confused what to do and like me all o[censored]s have tour to follow and having no option other then surrender and adapt best option in hand which there are offering.
Of me, there offer me lunch coupon of 20 ringgits and ticket to ho chi minh which i compelled either then constrain to spend 24 hrs on terminal.
And i asked my tour person to booked hotel to ho chi minh and pick from ho chi minh airport and re scheduled tour by adding ho chi minh and subtract cat ba and dalat for which paid additional charges.
On reaching ho chi minh and clearing immigration, hours of searching my luggage can not been found and from there inquirer at lost and found but can not been found, now i m hungry, angry, frustrated and tired of travelling and etching to sleep.
Completed all formalities in lost and found department gave hotel address and my local tour person number for better communication as have no permanent address and no contact number in ho chi minh city and its already evening.
Its gloaming by the time i reach hotel and straight to clothes searching mission, requires one pair of socks, under wear, pant and t-shirt.
“lost half day city tour”

Date 9/7/2017 day 3: came to know no luggage can be found and it may take few days so again back to shopping tour 2 pair of socks, under wear, pant and t-shirt either then tour.
“lost another day of tour”

Date 10/7/2017 day 4: came to know luggage is found and it in hanoi and my tour person arrange luggage to received from domestic airport and gave address floor 1, gate e.

Date 11/7/2017 day 5: flight to hanoi, on arrival on domestic airport inquire at floor 1 gate e and their told its luggage is in international terminal as luggage lost in international transaction and gave another address at international terminal. Took shuttle bus to international terminal and on arrival there told me its in domestic terminal, from place i came from and now again shuttle bus i m going back to domestic airport and now i was told that there are sorry for luggage is with domestic terminal but you need to get some form (Receipt) from international terminal as it again took shuttle bus to international terminal to get receipt and again back to shuttle bus to domestic to get my luggage
Went twice to international terminal back and forth, guards giggly as i m running pillar to post for hours and languages barriers made is worst.
“lost one more half day of tour”

Total almost 3 day tour lost.