Man Matters — They wont care about patient health condition, no rights to serve as precribed drug delearer

I have re ordered a hair fall oil from man matters, i have waited for 10 days for the order. As man matters comes under healthcare sector, they should make delivery of medicine on time, they were not able to deliver medicine on time, which leads to heavy hairfall which makes patient stressed out. Again after multiple follow ups they are saying to re order the medicine which takes more 10 days and they are simply offering 10% cash back as reward. My opinion is that, it is not the right way to address the prescribed medicines supply. Man matters deals as prescribed medicine seller, they should make the delivery guidelines more strict and i request your team to provide justice on my my waiting time and stress, also loss to my hair.