Manipal Hospital — billing and bed charges collected without registering patient details

Address:

105,S M TRANQUIL,WHITEFIELD,FIRST FLR, BOREWELL,IMMEDIHALL,NALLURHALLI,, 566006

Hospital manipal whitefield,

Consulted manipal emergency when i was down with fever, first of all i was asked to wait for more than 2 hours just to get the consultation and then after consultation doctor advice to get my cbc done and promised to get my blood test report via email.
I keep checking my email, i waited for 2 days, keep calling manipal customer care but did not get any support and then customer care reported as i have not given for any blood test and they dont have patient details in their system.

How can such a reputed hospital get billing done without entering/registering patient details into their system or how can they miss enter patient details.
Now i cannot go back to hospital again to check the same.
I am sure it is irresponsibility of receptionist who missed to enter right information of the patient.