Manipal Hospital — claim for refund of money for usg test and erratic collection of home collection of blood sample and inordinate delay in getting the report

Address:

Bangalore, Karnataka

I have 3 Nos. serious complaints against Manipal Hospital regarding investigation of my daughter Ms. Rajasree Bose (Hospital No. 2155982) :

1.Against Bill No. MHB170CS046345B Dt. 19.10.17, I had paid total Rs. 4, 560.00 (Rs. 2, 920.00 for Doppler Cartoid & Vertebral Vessels and Rs. 1, 640.00 for Ultrasound Neck). Very unfortunately the report o[censored]ltrasound Neck was not given with my apprehension that the test was not conducted at all. This is beyond my expectation from a highly reputed organization like Manipal Hospital,
HENCE, I REGISTER MY CLAIM ON MANIPAL HOSPITAL FOR REFUND OF SAID AMOUNT I.E. Rs. 1, 640.00 IMMEDIATELY..

2. On 18.10.17 at around 7-45 AM, one gentleman came for collection of blood sample. After that a big bruise was formed on the right thaigh of my daughter which was shown to Madam Deepti of your Cutomer Care Dept. in the week beginning 23.10.17 (exact date I can`t recollect). I claim suitable compensation on this account.

3. During the aforesaid home collection on 18.10.17, the gentleman had confirmed that all the reports (except the Peripheral Smear Test) will be available by 12-00 noon on the same day while the report for Peripheral Smear Test will be available in the evening on the same day (which is normally the time for such reports). I regret to inform you that we were to show the reports on the same day noon time for him to decide next course of treatment for my daughter who is a `surgery patient`.
I had to run from basement to 9th. floor from 12-00 noon to 5-00 pm to get the report. Ref. Bill No. MHB170CS0459186 Dt. 18.10.17.

All the above complaints was informed to Madam Deepti of your Customer Care Dept. on 21.10.17 which was again brought to her notice in the week beginning 23.10.17 (exact date I can`t recollect). But very unfotunately ther is no response from Manipal Hospital till date while more than 1 month has elapsed since the complaint was first lodged.

I hope to have your kind intervention in the matter so that immediate response is obtained from your organization and the matter is resolved to my satisfaction latest within a fortnight so that there is no need to flair up the matter to higher level

R.C.Bose

Contact No. [protected]/[protected]