Maruti Insurance — car insurance claim settlement delay

Address:	Ernakulam, Kerala, 683106
Website:	www.marutiinsurance.com

Maruti insurance — car insurance claim complaint
My car got flooded on 15 aug 2018. My maruti policy no: is[protected] (New india). I submitted the claim on 20th aug 2018 and the claim number is claim no:-[protected]. After 45 days, neither maruti nor new india is providing the claim report or the certificate. Maruti is not owning any responsibility to settle the claim. So, no benefit in taking maruti insurance. We should only take direct insurance from providers like new india or oriental or national etc.
So, never take maruti insurance. Delay is happening due to the following
1. Claim submitted to sai service, pathadipalam and unnecessary delay by sai service, pathadipalam to submit the required documents to new india. Maruti is not owning any responsibility for the 23 days delay in submitting the documents.
2. New india insurance is creating unnecessary delay in providing the claim report/certificate as the same needs to be reviewed by a mumbai based new india insurance agent. If it was a stright new india insurance then this process can be completed locally at ernakulam. The mumbai new india review is needed as all the maruti insurance is dealt by a mumbai team of the new india insurance.
3. Neither maruti nor new india do not take any ownership to solve the delay problem. They will blame each other. Till the insurance taking, we only know about maruti but after some time if an issue comes then maruti agent will ask us to contact new india and vice versa.

The claim is intimated on 23 aug 2018 and 45 days is lapsed. The surveyor has not yet provided the report yet.