Maruti Insurance — claim settlement

Hello sir,

My name is sumit kumar mirdha and my vehicle number is dl1rta 4835.
Policy no. 215700/31/2017/175798
There are many problems to claim the insurance amount.
I renewed my insurance with maruti insurance on 07th march 2017 with an agent name preeti (Not present in company right now) but my insurance renewed from her side on 14th march 2017, i confirm from her that there is no issue if my car damaged in future because of broke in insurance she said me “sir there will be no problem in future regarding claim settlement.”
My car met an accident in september 2017 and i took my car to t r sawhney motors service centre in ghaziabad and after 10 days my car got repaired but they told me that you have to pay all the money in cash right now due to gap in the renewal of insurance policy period and your claim will be settled within 15 days from the insurance company, i told them that “my insurance is cashless and zero dep” but they refused to hear me. I paid them through cash on 19th october 2017 and submitted cancel cheque in oriental insurance office for claim settlement.
Right now 3 months has passed but my file status is still pending, and i am regularly following my case by calling them up to know about my claim settlement but there is only one repeated answer that i am hearing from them “sir abhi apki file aage gyi hui hai abhi thoda time lagega”.
There are two persons that are involved in this case one is agent named indu ([protected]) this lady is a senior person who renewed my insurance from maruti insurance and another one is from oriental insurance company named gintora[protected].

Sir i am not able to call again and again as i am serving in indian air force and right now my posting is in nicobar island.

I request you to please look into this matter asap as i am not getting any satisfied answer from your end.

Regards,
Sumit kumar mirdha
[protected]