Maruti Insurance — Complaint against unprofessional staffs dealing with insurance matters

To,
Sir/Madam,
I want to register my complain against an ill-mannered employ of JAYBEE AUTO AGENCIES PVT.LTD. Dibrugarh who is currently in-charge of dealing matters related to your insurance policies. I would like to inform you that my renewal due was o 2nd Oct, 2021 which I have accomplished on 1st Oct, 2021. However, upon visiting DTO Dibrugarh due to some vehicle related work on 20th Oct, 2021 I was informed by the DTO officials that my insurance policy was lapsed due to non upload on the vahaan site. Upon telling I have already renewed the insurance I was directed by the officials to re-verify from Jaybee auto agencies. When I asked jaybee the person in charge confidently informed that it had been uploaded and asked me to tell DTO Officials the same.Again when I confronted DTO staffs that Jaybee has uploaded they have shown me in computer that insurance renewal lapse which is clearly highlighted. I have therefore taken the pic of it and once again showed to Jaybee staff at that time the concern person accepted the mistake done from their side. So I asked them to upload it immediately upon which they misbehaved with me and told me they need minimum one week to upload. This is really shameful behavior towards a customer and as a responsible customer I urge the concern authorities to look into the issue and take proper actions against such Officials so that these type of incidents don't happen again with any other customers.