Maruti Insurance — delay of insurance

Respected sir
I would like to inform that my maruthy swift (Reg no kl 05ag 324) given at the avg workshop on 26/08/2018. But they delayed to inform the insurance company and the insurance office deny to accept the damage caused due to flood and delay. When i made an enquiry to the surveyor mr. Biju t s he reacted very rudely, as a teacher it was very disgrace to me. But later he agreed to give the insurance benefit. Later on 6/12/2018 they finished the work and the surveyor submitted the report on 10/12/2018. But the insurance office informed me that they cannot give cashless service and inform to pay the entire amount to release the car, otherwise to wait for 14 days. As i am going through a hard phase with my disabled child without my car, i humbly request you to take necessary action immediately to release the car.
Yours faithfully
Saban m v