Maruti Insurance — Insurance claim date issue

Address:

Mayiladuthurai

I bought a new Maruti Dizire car last year from CARS INDIA Pvt Ltd, Puzhal, Chennai-600066 . The first year insurance(Bumper to Bumper) is expiry on 13th Oct 2020. Today 12th Oct I went to near by Maruti showroom Pillai & Sons (Mayiladuthurai) and asked them a form to claim the insurance for some scratches in car. But they told that it cannot be claimed by this year insurance date. Because they will send the car to Thanjavur insurance claim branch on 13th Oct. It will take atleast one week to investigate and approval of the claim, they added. when I take insurance policy, they issued the policy on the same date, also its possible on any of the near by Maruti showroom. For renewal, by online itself they accept the payment and doing the renewal. But when I submit the car two days from the expiry they are not ready to accept. Its really disappointed. During the policy issuance they said that after submitting the form, with in 12 hours the surveyor will do the inspection and approve/reject. Also I said I go to near by insurance claim center and fill the form. But they said "even if you go to claim center they will do it on the same day. It will take one week". so Maruti will not accept the claim if any issue happened on last week of expiry date??